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The Herencia Collections

About us


In these terms, except where the context indicates otherwise, the following phrases will have the following meanings:
  • 1.1 - THC - The Herencia Collections
  • 1.2 - ‘ORDER’ - a document whether in hard copy or electronic form produced by the Customer setting out the Goods THC is to supply to you under these terms.
  • 1.3 - ‘WORKING DAY’ - All Weekdays except Saturday, Sunday and all Bank and Public holidays
  • 1.4 - 'CONSUMER’ - A person who is a BUYER of goods is acting for purposes that are outside their business
  • 1.5 - ‘SPECIAL ORDERS’ - Any goods which customised to the Customer specification, and non-stocked items


  • 2.1 – This terms, the order, are considered by us to set out the whole agreement between the YOU and THC for the sale of the goods. Please check that the details in the terms or on the order are complete and accurate before YOU commit yourself to the contract. Please ensure YOU read and understand these Terms & Conditions before confirming the order, because YOU will be bound by the Terms and Conditions once a contract comes into existence between YOU and THC, in accordance with clause 2.4 stated below
  • 2.2 – If any terms are inconsistent with the terms of the order, the order shall prevail
  • 2.3 – The order is an offer by YOU to enter into a binding contract with THC, which THC are free to accept or decline which is at our absolute discretion
  • 2.4 – These Terms & Conditions shall be binding upon YOU and THC when THC notifies YOU with a written acceptance of an order (whether in hard copy or electronic form), at which point a contract shall come into existence between both the parties (YOU & THC)
  • 2.5 – THC has the right to revise and amend these Terms & Conditions from time to time to reflect change in market conditions affecting THC's business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in the capabilities of any systems operated by THC. YOU will be subject to the policies and Terms & Conditions in force at the time that a binding contract comes into existence in accordance with clause 2.4. unless any change to those Policies or the Terms & Conditions is required by Law or Government or Regulatory Authority(in which case, it will apply to orders YOU have previously placed that THC has not yet fulfilled).


  • 3.1 – Specific requests or items which are not currently available in the store but YOU requested them, are automatically placed with THC's factories or suppliers. THC is therefore unable to cancel or amend MTO/DTD orders once confirmed and the order will be delivered to YOU
  • 3.2 – With the exception of ‘special’ orders, YOU may amend YOUR order with THC at any time before the packing date. Please contact the store where YOU placed an order for assistance. Order amendments notified to THC after the scheduled date may delay the previously agreed delivery date and time. THC will endeavour to amend YOUR order in time for despatch as previously agreed; however should there be insufficient time THC will contact YOU for a revised delivery date
  • 3.3 – With the exception of ‘special’ orders or orders detailed in 10, YOU may cancel YOUR order with THC at any time between the date THC accepts YOUR order and 7 working days after the goods were received by YOU. Please see our returns policy in section 3.1. Please contact the showroom where YOU placed YOUR order for assistance. If YOU cancel your order, YOU shall have no further claim against THC under that contract.
  • 3.4 – If YOU exercise YOUR rights to cancel or amend YOUR order, only 50% of the amount paid will be due to YOU as a refund, 30 days after RETURN/CANCELLATION request has been raised.


  • 4.1 – THC warrants that on delivery the goods shall -
    • 4.1.1 – comply in all material respects with their description on the order
    • 4.1.2 – be of satisfactory quality
    • 4.1.3 – be fit for purpose THC says the goods are fit for or for any reasonable purpose for which YOU use the goods
    • 4.1.4 – be free from any material defects in design, material or workmanship
    • 4.1.5 – comply with all applicable statutory and regulatory requirements for selling the goods in the India
  • 4.2 – The warranties set out in this clause 4 are in addition to YOUR legal rights in relation to goods which are faulty or which do not otherwise conform with these Terms & Conditions
  • 4.3 – This warranty does not apply to any defect in the goods arising from:
    • 4.3.1 – fair wear and tear, wilful damage, accident or negligence by YOU or any Third party.
    • 4.3.2 – use of the goods in a way that THC do not recommend.
    • 4.3.3 – YOUR failure to follow instruction (including instructions about use, cleaning and servicing of the goods) which we have provided to YOU. or
    • 4.3.4 – any alteration or repair YOU carry out without prior written approval.


  • 5.1 – The price of goods shall be the price in force at the time YOU confirm YOUR order. THC reserves the right to update our price list from time to time without providing specific notice to YOU
  • 5.2 – Estimates for goods are given on the basis that a binding contract shall only come into existence in accordance with clause 2.4. The estimate is valid for 30 days from date of issue (unless otherwise stated) unless THC notifies YOU that we have withdrawn it during this period
  • 5.3 – The price excludes VAT and other TAXES (unless otherwise stated). VAT and TAXES will be charged at the time of delivery
  • 5.4 – The price of goods excludes delivery (unless otherwise stated). The cost of delivery shall be as specified in the order
  • 5.5 – Payment of all goods must be made in advance by cash, Electronic Bank payment, credit or debit cards. THC accepts payment with Visa, Maestro and Master-card payment cards


  • 6.1 – The goods will be delivered to YOUR delivery address specified on the order
  • 6.2 – Delivery of the order shall be complete when THC deliverS the goods to YOU
  • 6.3 – If THC is not able to deliver the whole of the order at one time for any reason including operational reasons or shortage of stock, THC will deliver the order in instalments. THC will not charge YOU extra delivery costs for this. If YOU ask THC to deliver the order in instalments, THC will charge YOU with extra delivery costs. Each instalment shall constitute as a separate contract. If THC are late delivering an instalment or one instalment is faulty, that will not entitle YOU to cancel any other instalment
  • 6.4 – THC will take reasonable steps to meet the delivery estimate set out on the order (or as otherwise agreed between us in writing). However, occasionally delivery may be affected by factors which we do not have control and so cannot be guaranteed. THC will let YOU know if we become aware of an unexpected delay and will arrange a new delivery date for YOU. We shall have no liability for late delivery except where time has been made the essence of the contract and agreed by both parties in writing at the time of ordering
  • 6.5 – Please advise us if access to the delivery address will be difficult for an 8ft 6in wide, 30ft long high-sided vehicle. Should any doubt exist, please contact Home Deliveries on "+91-81793 31122" to make alternative arrangements
  • 6.6 – THC may decline to deliver the goods if:
    • 6.7.1 – THC believes that it would be unsafe, unlawful or unreasonably difficult to do so
    • 6.7.2 – the premises (or access to them) are unsuitable for the delivery vehicles THC uses
  • 6.7 – If YOU fail to take delivery of the order, then, except where this failure is caused by a failure by us to comply with these Terms:
    • 6.7.1 – THC will store the goods until delivery takes place and may charge YOU a reasonable sum to cover expenses; and
    • 6.7.2 – THC shall have no liability for late delivery
  • 6.8 – Once received, please check all goods within 10 working days. THC reserves the right to refuse claims for damaged or missing goods made after this time unless a longer period of time has been previously agreed in writing
  • 6.9 – THC strongly advise YOU to arrange delivery at least 10 working days in advance of any installation work to allow sufficient time to check YOUR order and to allow any natural materials to acclimatise; or to rectify any incorrect, delayed, damaged or postponed deliveries (for whatever reason). This will allow sufficient time to postpone YOUR installation if necessary; THC cannot accept responsibility for lost working time in any eventuality


  • 7.1 – Ownership of the goods will only pass on to YOU when THC receives payment in full of all sums due for the goods, including delivery charges.
  • 7.2 – Whilst ownership of the goods passes to YOU once full payment is made, the goods will be fully insured by THC whilst in our storage awaiting delivery. Our insurance cover will cease on delivery of order in accordance with Clause 6.


  • 8.1 – Subject to clause 8.2, if either of us fails to comply with these Terms & Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
  • 8.2- Neither YOU or THC shall be responsible for losses that result from our own failure to comply with these Terms including, but not limited to, losses that fall into the following categories:
    • 8.2.1 – loss of income or revenue
    • 8.2.2 – loss of business
    • 8.2.3 – loss of anticipated savings
    • 8.2.4 – loss of data or
    • 8.2.5 - any waste of time. However this clause 9.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property
  • 8.3 – Neither of us will exclude or limit in any way our liability for:
    • 8.3.1 – death or personal injury caused by our negligence or
    • 8.3.2 – fraud or fraudulent misrepresentation or
    • 8.3.3 – any breach of the obligations implied under the indian sales of goods act
    • 8.3.4 – losses for which it is prohibited by any consumer protection act to limit liability or
    • 8.3.5 – any other matter for which it would be illegal or unlawful for either you or us to exclude to attempt to exclude our liability.


  • If THC fails, at any time while these terms are in force, to insist that YOU perform any of your obligations under these Terms, or if we do not exercise any of the rights or remedies which we have under these Terms & Conditions, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver or variation of these Terms & Conditions shall be effective unless we explicitly state that it is a waiver and we tell you so in writing


  • 10.1 – The following items returned in unused and unopened condition to THC within 14 days of purchase will be refunded in full with proof of purchase: in store, ready stock, items marked as non-showcased
  • 10.2 – Should you wish to return an order following delivery you may do so by informing us within 7 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.
    • 10.2.1 – Please confirm your intent to return the order by calling +91-81793 31122 within 7 working days of receipt; we will confirm to you a returns address and reference for your package.
    • 10.2.2 – The cost of returning the goods once delivered is at your own cost and risk.
    • 10.2.3 – We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service.
    • 10.2.4 – When returning goods please carefully package the goods together with your returns reference.
    • 10.2.5 – If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.
    • 10.2.6 – Where we have agreed to the return of goods, these goods must be returned within 30 days of the notice of intent.
  • 10.3 – In the unlikely event that the goods do not conform to these Terms, please let us know as soon as possible by contacting +91-81793 31122.
  • 10.4 – We will, at our option:
    • 10.4.1 – inspect the goods at your premises
    • 10.4.2 – collect the goods on a date agreed between you and us or
    • 10.4.3 – ask you to return the goods to us.
  • 10.5 – If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.
  • 10.6 – If you exercise your right to return your order, any refunds due will be refunded within 30 days.


  • 11.1 – We will not be liable or responsible for any failure to perform, or delay in performance of, any of the obligations we may have under these Terms that is caused by events over which we have no reasonable control (an ‘Unexpected Event’).
  • 11.2 – An Unexpected Event includes Act of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, extreme weather conditions, lock-outs, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
  • 11.3 – The obligations we have under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which the obligations we have under these Terms can be performed despite the Unexpected Event.


  • 12.1 – Hyderabad Jurisdiction is applicable to any contract made under these Terms.
  • 12.2 – If any of these Terms are unenforceable as drafted:
    • 12.2.1 – it will not affect the enforceability of any other of these Terms; and
    • 12.2.2 – if it would be enforceable if amended, it will be treated as so amended.
  • 12.3 – All notices sent by you to us must be sent to The Herencia Collections at the registered office in Contact Us page. We may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and properly served twenty four (24) hours after an e-mail is sent or two (2) Working Days after the date of posting of any letter.
  • 12.4 – Except as explicitly set out in these Terms, no contract will create any right enforceable by virtue of the contracts by any person not a party to it.

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